• Office Address: 475 Riverside Drive Room 600 New York, New York 10115
  • (212) 242-1100

Return Policy

If your purchase isn’t to your satisfaction please return your items to the store you purchased them at in original selling condition within 14 days of purchase for a full refund in the form of a mailed check. 

Check requests take between 7-10 business days to process and return to a customer.

All returns must be returned in original selling condition with the original sales receipt.

Altered merchandise cannot be returned items must be in the original selling condition for return or exchange.



Cash returns under $10 can be refunded in store with a receipt; any purchases over $10 Cash/Credit/Check are to be refunded by a check issued by council.



Please allow 14 business days for any refunds for purchases made with checks to be processed and received.

Mailed Checks will be sent to the issuing party 10-14 business days after being received. 


Credit Cards:

Credit Card purchases can be returned to the purchasing card on the same day as the purchase.

With a receipt, credit card returns can be processed as a return for a mail check within 14 days of the original purchase.